We monitor the use of this website by collecting aggregate information. No personally identifiable data are collected in this process. Typically, we collect information about the number of visitors to the website and to each web page, and the originating domain name of the visitor's Internet Service Provider. This information is used to understand the visitor's use of the website and may be shared with other companies within the Merck Group and with other third parties.
If you are required to register in order to use this website or to otherwise complete an online application form, then we will collect personally identifiable information about you, and if you are a parent/guardian of a minor, about your child, such as your name, your child’s name, e-mail address, mobile phone number, address, country of residence and other information which you voluntarily submit. Occasionally we may obtain sensitive personal information about you, for example, information relating to your physical or mental health or condition, but only if you voluntarily provide us with this information. We may also obtain information about your opinions if you, for example, send us feedback, or ask us questions.
We may also, occasionally, receive information about you from other sources that we will add to the information which we already hold about you in order to help us improve and personalize our service to you.
EMD Inc. / Merck Serono S.A., the Merck Group and/or the companies we hire to perform services on our behalf will use any personally identifiable information you choose to give us to comply with your requests. We will retain control of and responsibility for the use of this information. Some of this data may be stored or processed on computers located in other jurisdictions, such as Germany, other European countries or the United States, whose data protection laws may differ from those in the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in Canada.
The information will be helpful for us to better understand your needs and how we can improve our products and services. For example, we may analyze the gender or age of visitors to sites about a particular medication or medical condition, and we may use that analysis of aggregate data internally or share it with others. It helps us also to personalize certain communications with you about services and promotions that you might find interesting or to fulfil your requests and develop our business relationship with you and the entities you represent.
EMD Inc. /Merck Serono SA shares personally identifiable data about you with various outside companies or agents doing technological maintenance or working on our behalf to help fulfil business transactions, such as providing customer services, sending marketing communications about our products, services and offers. We may also share personally identifiable data within the Merck Group. All these companies and agents are required to comply with the terms of our privacy policies. Opting out of further communications from us
If we have specified (in a data protection notice on this website) that we will contact you with information about our products or services or those of the Merck Group and you wish to opt out of receiving such information, then you can do so by contacting us through our contact us page.
You should clearly state your name, username (if any) and registration details (if any) and the name of this website on all communications.
If we collect any information relating to you, we will store it on a secure server which is password- protected and shielded from the outside world by a firewall. We have in place security policies that are intended to ensure, as far as possible, the security and integrity of all our information, including your personal information.
We sometimes employ other companies and individuals to perform functions on our behalf. They may need access to your personal information, but solely in order to perform their functions.
We may use the information we gather and/or receive about you to investigate and help prevent unlawful activity or activity that threatens our network or otherwise jeopardizes the provision of this website.
If we process personal information about you, then you have a right under data protection law to request access to that personal information (for which we may seek reimbursement of processing costs).
You also have a right to require any inaccuracies in your information to be corrected free of charge. You can ask us to modify your details or unsubscribe or withdraw your consent by contacting us through our contact us page. You can also do so by sending a letter to:
150 Bloor Street West, Suite 300
Toronto, ON M5S 2X9
Attention: David Akermanis
Our Privacy Officer may be contacted at:
EMD Serono, a division of EMD Inc.
2695 North Sheridan Way, Suite 200
Mississauga, ON L5K 2N6
Attention: Privacy Officer